Privacy Policy

In general, it is any information that can be used to personally identify you. This may include your name, address, telephone number, e-mail address, occupation, etc. If the information we collect personally identifies you, or you can be reasonably identified from it, the information is considered personal information.

The term “electronic document” means data that is recorded or stored on any medium in or by a computer system or other similar device and that can be read or perceived by a person or a computer system or other similar device. It includes a display, print out or other output of that data.

We may collect the following types of personal information:

• Identification details, such as your name, date of birth, gender, signature, nationality, or your identity document such as driver’s license, passport, or any forms of identification;

• Contact details, such as your residential or postal address, e-mail address, or telephone or mobile phone number;

• Employment information, such as the nature of your work or profession, name of employer;

• Banking and financial information, such as source of income, or the source of funds being remitted through us, or your bank account details;

• Personal information contained in any e-mail entering or exiting our servers.

We also collect information on the purpose of transaction, and the person/s who will receive the money that you are sending such as contact details, banking and financial information, and your relationship to such person.

We may also collect any additional information relating to you that you provide to us directly through our websites or indirectly through the use of our websites or other online facilities, or through our representatives or otherwise.

We are required to collect personal information under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and its Regulations, and in accordance with Part 10 of the AML/CTF Act.

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. For example, we collect your personal information when you apply for or use a product or service, or when you talk to us or our representative in person or on the phone. We also collect information from you electronically; for instance, when you visit our website, send us an e-mail, or whenever you apply for access to our products and services electronically.

We may also collect information about you from other people or organizations. This may happen without your direct involvement. For instance, we may collect personal information about you from: our affiliates, associates, agents, and other representatives; publicly-available sources of information, such as public registers; your representatives (including your legal adviser, financial adviser, executor, administrator, guardian, trustee, or attorney); your employer; credit reporting agencies; other organizations, who jointly, with us, provide products or services to you; commercial information service providers, such as companies that provide fraud prevention reports; law enforcement agencies and other government entities.

It is understood that you authorise us to verify personal information that you have provided from any government regulatory body for purposes of complying with the customer identification requirements of the AML/CTF Act and its Regulations, and our internal anti-money laundering/counter-terrorism (“AML/CTF”) financing policies and guidelines.

We collect personal information about you so that we can perform our business activities and provide you with the product or service that you need. Generally, we only collect information to provide you with a specific product or service and you have consented to that collection.

The personal information that you provide is collected for the following purposes:

1. Identifying you in compliance with the AML/CTF Act and its Regulations, identifying you and your beneficiary in accordance with the applicable AML/CTF laws and regulations of the country or territory where you are sending or accepting money as form of your rental or home-sharing revenues; and our own internal AML/CTF policies and procedures.

2. Providing us with the information we need to effectively and efficiently transfer your money, if any, and administering the other products and services that we provide or any other services provided by our affiliates, associates, and service providers.

3. Sending communications requested by you or obtaining additional information from you to effectively complete our service.

4. Managing your relationship with us or our affiliates and associates including updating our records and keeping your contact details up to date.

5. Providing your updated personal information to our affiliates and associates, banks, partner financial institutions, contractors, or service providers to effectively complete the services we provide.

6. Conducting business research, data processing, and statistical analysis on our customers.

7. With your consent, providing you with information about other products and services offered by Mayordoma or its affiliates and associates, partner banks and financial institutions.

8. With your consent, providing you with information about other products and services offered by third parties which may be of interest to you.

9. Complying with any law, rule, regulation, lawful and binding determination, decision, judgment, or direction of a regulator or in cooperation with any governmental authority of any country (or political subdivision of a country).

Your personal information will not be used or disclosed for purposes other than those for which it has been collected, except with your consent, or unless we are required by law to do so.

When accessing the http://mayordoma.com and https://services.mayordoma.com , the website will learn certain information about you during your visit.

Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site”s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser”s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Your IP address will be shared within our web servers. It conducts the test if any and publishes all test results, such as speed of the internet from your location, to promote Internet, Public and Market research. Published information includes each device’s IP address, but doesn’t include information about you as an Internet user.

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

Mayordoma will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your e-mail address solely to provide timely information about Mayordoma.

We will maintain the information you send via e-mail in accordance with applicable federal law.

In compliance with the CAN-SPAM Act, all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Sites http://mayordoma.com and https://services.mayordoma.com may contain links to many other websites. Mayordoma cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by Mayordoma do not constitute an endorsement by Mayordoma or any of its employees of the sponsors of these sites or the products or information presented therein.

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use and Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Mayordoma.

You must not:

• Republish material from our website without prior written consent.

• Sell or rent material from our website.

• Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.

• Redistribute any content from our website, including onto another website.

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else”s use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password (and perhaps one time pin registered number as second factor authentication) are kept confidential.

If you do not provide us with the personal information described above, we may not be able to comply with our legal obligations and properly manage our business risks. Hence, we may not be able to provide you with our products and services.

We may disclose your personal information to:

• Our employees, affiliates and associates, banks, contractors or service providers for the purposes of operation of our business (both within the Philippines and overseas), including, without limitation, web hosting providers, IT systems administrators, couriers, payment processors, data entry service providers, call centers, electronic network administrators, our auditors, and our professional advisors such as accountants, auditors, lawyers, business advisors and consultants; and

• The corresponding government authority, regulator, and/or any police or law enforcement agency that requires us to do so.

We may combine or share any information that we collect from you with information collected by any of our related affiliates and associates corporate (within your location as well as overseas).

We are required by the AML/CTF Act and its Regulations, and our internal AML/CTF policies and guidelines to keep your personal information for a period of at least seven (7) years unless a longer period is prescribed by law enforcement bodies in the corresponding country where you are located or the courts and any government authority that requires us to do so. While we have your personal information, we will safeguard it according to established industry security standards.

You may request access to any personal information we hold about you at any time by contacting us through the addresses, telephone numbers, FB Messenger or e-mail address provided in our website. Where we hold information that you are entitled to access, we will provide you with suitable means of accessing it (e.g., by phone, post or sending it to you by e-mail). We will not charge for simply making the request and will not charge for making corrections to your personal information provided the correction will not have any material effect on our services’ transaction.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. In such cases, we will provide you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete, or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are reasonable grounds for amendment, then we will let you know.

If you believe that your privacy has been breached, please contact us through the addresses, telephone numbers, FB Messenger or e-mail address provided in our website and provide details of the incident so that we can investigate it.

We will attempt to confirm as appropriate with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view. If you are not satisfied with the outcome, we will advise you about further options including, if appropriate, lodging a complaint with the designated government authority.

• You have the right to be informed of how your data is being used and to ask us for a copy of your information without any additional charges.

• You have the right to request a copy of your personal information you have previously provided to us for purposes to which you have consented or where our use is required for a contract with you. This can be provided in an easy readable electronic format or transferred to a third party nominated by you. We may charge you an administrative fee for providing the information, or not act upon your request, if the request is manifestly unfounded or excessive.

• You have the right to ask us to update, correct or supplement the data we hold about you.

• You have the right to request the deletion of your personal data. After receiving and reviewing your request, if legitimate, it will be our responsibility to promptly cease processing and to delete your personal information.

• Where you have consented to the processing of your personal information, you have the right to withdraw your consent at any time.

• You have the right to opt out of sales and marketing communications from us at any time.

To ensure that the data of our users are not subject to breaches or illegitimate use by third parties, we will ask you to confirm your identity before carrying out your request.

If you have any questions of concerns regarding our privacy policy, the treatment of your privacy, a possible breach of your privacy or if you wish to exercise these rights, please do not hesitate to contact us by emailing support@mayordoma.com or by using our website and FB Messenger.

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

Mayordoma is not responsible for any of the opinions or comments posted on http://mayordoma.com.  Mayordoma is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of  Mayordoma. We do not share the opinions, views or commentary of any testimonials on http://mayordoma.com – the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease, situation or human status of any kind. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

Mayordoma.com may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Mayordoma.com and Services.mayordoma.com makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property or fitness for any particular purpose. In no event shall or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

We confirm and agree to the Facebook Statement of Rights and Responsibilities including our obligation to comply with the Self-Serve Ad Terms and the Facebook Advertising Guidelines. We do not use sensitive personal data for ad targeting. Topics we choose for targeting our ad don’t reflect the personal beliefs, characteristics or values of Facebook users. Failure to comply with the Terms and Conditions, the Self-Serve Ad Terms, and the Advertising Guidelines may result in a variety of consequences, including the cancellation of ads we have placed and the termination of our account. We understand that if we are a resident of or have our principal place of business in the US or Canada, we are contracting solely with Facebook, Inc. Otherwise, we are contracting solely with Facebook Ireland, Ltd., except that advertisers in some countries like ours may under certain circumstances contract directly with Facebook affiliate companies solely for purposes of ordering ads.

If applicable to you, you can find special provisions applicable to your Orders from those affiliates here.

Our ACCEPTANCE TO THE POLICY PROHIBITING DISCRIMINATION

Here please.

If you have any questions regarding this policy, or your dealings with our website, please contact us here or onto our Contact us page.