About PMS
Property Management Services
In the Philippines, property management involves overseeing the operation, maintenance, and administration of a property, including the collection of rent, management of tenants, and maintenance of the property. Long and short-term leasing, such as Airbnb, is a popular option for property owners who want to earn extra income from their property. Its management for both involves a range of services, including listing the property, managing bookings and reservations, handling check-ins and check-outs, or self-check-ins/outs, and providing support to guests during their stay.
In terms of operations, we typically create a listing on the Airbnb website, which includes a description of the property, photos, and pricing information. We may also set minimum stay requirements, check-in and check-out times, and other rules and guidelines for guests. AI-wise too we consider doing for advanced benefit there is. Once the property is listed, depending on your signed service contract, we can handle incoming inquiries and booking requests, and will manage the reservation process for guests.
During the guest's stay, we will be responsible for ensuring that the property is clean and well-maintained, and will provide support to guests as needed. This may include responding to questions or concerns, handling maintenance issues or repairs, and addressing any other issues that arise during the guest's stay. We may also coordinate with on-group or sub-con cleaning services, maintenance providers, and other vendors to ensure that the property is properly maintained and serviced.
In terms of marketing, Airbnb and other short-term rental platforms have become increasingly popular in recent years, and so we use a variety of strategies to market our own and your properties. One of the most effective strategies is to create an attractive listing on the Airbnb website, which includes high-quality photos, a detailed description of the property, and clear pricing and booking information. We will also use social media, email marketing, and other online channels to promote your properties and attract potential guests.
One of the biggest advantages of using Airbnb and other short-term rental platforms is the ability to reach a large audience of potential guests through the internet. These platforms offer powerful marketing tools and analytics, which can help us optimize any listings and attract more guests. By leveraging these tools and strategies, we can maximize rental income and ensure that properties are well-maintained and managed.
Summarized PMS Property Management Services
We address locked-in bookings, cancellations, and deposits for cleaning by enforcing strict policies and penalties to ensure that both hosts and guests are protected. By providing clear guidelines and support, we help guests and hosts manage expectations and hosts manage their properties and provide a positive experience for guests.
Locked-in booking. When a guest makes a booking, the reservation is considered a locked-in booking.
Cancellation. If a guest cancels a booking within 48 hours of making it, they will receive a full refund. If they cancel more than 48 hours after making the booking, they may be subject to a cancellation fee, which varies depending on the booking's time frame and the property's cancellation policy.
Cleaning fee. Guest are required to pay the cleaning fee in addition to the nightly rate.
If the host finds that the property requires additional cleaning beyond what the cleaning fee covers, they may charge the guest an additional fee. An example is if it requires a fix of a broken item inside the unit.
Property management Services
Airbnb, Agoda and Booking.com are popular platforms that connect property owners like us, with travellers who are looking for a place to stay. As a property management platform user and manager, hosts manager, we offer various services to help vacationers and hosts manage their properties, including handling locked-in bookings, cancellations, and deposits for cleaning.
Locked-In Bookings:
When a guest makes a booking, the reservation is considered a locked-in booking. This means that the guest has committed to staying at the property for the duration of the booking and the host has committed to accommodating the guest. If a host needs to cancel a locked-in booking, they are subject to the specific platform's cancellation policy, which can vary depending on the circumstances.
In some cases, like Airbnb for example, it may allow a host to cancel a locked-in booking without penalty, such as if there is a serious issue with the property or if the guest is violating Airbnb's terms of service. However, in most cases, hosts are required to honour locked-in bookings and can face penalties, such as loss of Superhost status, business opportunity loss, or fines, if they cancel without a valid reason.
Cancellations:
Guests may also need to cancel their bookings due to unforeseen circumstances, such as a change in travel plans or a family emergency. In these cases, we have a cancellation policy that outlines the penalties for cancelling a booking.
If a guest cancels a booking within 48 hours of making it, they will receive a full refund. If they cancel more than 48 hours after making the booking, they may be subject to a cancellation fee, which varies depending on the booking's time frame and the property's cancellation policy.
Hosts can also cancel a booking on behalf of a guest if there is a serious issue with the property or if the guest is violating our terms of service. In these cases, the guest will receive a full refund and the host, or even us, may face penalties.
Deposits for Cleaning:
We and our hosts, of the brand-managed ones, are required to keep their properties clean and tidy for guests. As part of this, hosts may charge a cleaning fee to cover the cost of cleaning the property after the guest checks out.
When a guest makes a booking, they are required to pay the cleaning fee in addition to the nightly rate. This fee is typically refundable, but the host may deduct a portion of the fee if the guest leaves the property in a dirty or damaged condition.
If the host finds that the property requires additional cleaning beyond what the cleaning fee covers, they may charge the guest an additional cleaning fee. The host can do this by submitting a request for payment to us, which will be reviewed and processed according to our policies.
In conclusion, we address locked-in bookings, cancellations, and deposits for cleaning by enforcing strict policies and penalties to ensure that both hosts and guests are protected. By providing clear guidelines and support, we help guests and hosts manage expectations and hosts manage their properties and provide a positive experience for guests.