Difficult Guest 29 Days
Difficult Guest for 29days
I had a guest booked for 29 days stay in my place (entire apartment). She had a LOT of questions asking before she arrived and I thought that's fine as it's quite okay to be mindful of your destination before you heading overseas, so i've tried my best to answer her queries. And then she checked in last Saturday. On the checked in day, she asked again with soooo many questions from (how to use the mop) to something like (when did you last paint the apartment). It started getting a bit annoying but we thought she might just be a sensitive guest who are fussy about cleanliness as she called herself.
Now, she booked for 1 person stay, 29 days. And she did mention if she could have her daughter coming and stay one night during the term. And i said okay, that's fine. I even prepared extra mattress and a blanket (not to mention the bedrom already comes with Queen size bed, don't know why she can't sleep with her own daughter in one bed?). On the check in day, she politely asked for extra things such as extra fry pan, plates, salad bowl, toaster. We thought, okay...since these can be used and staying after she left, we don't mind to buy it since they dont cost much anyway. We bought them on the day straightaway after checking her in, and found her texting me again saying if we could buy her a home slipper too, with size 42. I was a bit furious by that since when host have to buy guest slipper??? But i thought since shes checking in for 29 days, fine, i'd get on. We provided her all those stuff 3, 4 hours later.
Then the next day we found she's being using the electricity like on fire (we used Powershop which can keep track of daily usage). Basically she's been spending 5 times the amount i normally use, i assume it's the heater. I know I can't complain that since we can't restrict guest from using heater, but that's no good feeling. And as day gone by, she's just been constantly texting us with various questions, from how to get on tram, is there any swimming pool around, bla bla bla, a lot of things can just be found online but we almost like her 24/7 concierge now.
Then today, she texted saying can she have an extra blanket borrowed when her daughter arrives. At first I said okay, i will see if I have extra one but as i think more and more, it started to get a bit ridiculous. She registered as one guest, and we didn't mind her daughter coming to stay for one night without any extra fee, and we should just stick to whatever provided. I probably should never have provide those stuff before and stayed firm.
Now, I am just worried if this is a nightmare guest, that if she turned unhappy she could do crazy thing such as don't want to leave the place, or sabatage my place? Is there something I can do to prevent all that? This is 29 days and treated as long term lease i assume, is there something different about this stay?
Advice appreciated.
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Reply by Nancy:
Wow, you've done a great job accommodating a demanding guest! We had a somewhat similar situation and also bent over backward to accommodate him (including getting him 15 kitchen sponges, one per day for every day he stayed, because he was a germophobe). We were relieved when he left, and there were no issues. I would just advise you to power through your 29 days, and it is extremely likely she'll just leave and everything will be fine. I might also just loan her the blanket to use (seems like a reasonable request). In my hosting of 100+ guests we only had one strange one ... hopefully that will be the case with you, too! Good luck!!